SaaS & Cloud SLA Credit Recovery

Your SaaS vendors
owe you money.
We collect it.

Every SLA breach. Every billing error. Every unclaimed credit. We dig through your SaaS and cloud contracts, find what you're owed, and recover it. You pay nothing unless we recover.

$0
Zero upfront cost
We handle everything
%
You keep 70-80%
87%
of enterprises had unclaimed SLA credits last year
$8,600
average cost per minute of cloud downtime in 2025
69%
increase in critical cloud incidents, 2024 → 2025
30 days
typical claim window before credits expire forever
We recover credits from:
How It Works

Three steps. Zero risk.

We handle the entire process from assessment to recovery. You just sign up and cash the credits.

01

Upload Your Details

Share your vendor list, contracts, invoices — everything you have. The more detail, the more we can recover. We analyze every SLA, scan for historical breaches, billing errors, and unclaimed credits.

02

We File Every Claim

Our team handles the entire claims process — evidence gathering, documentation, vendor communication, and follow-through. You do nothing.

03

You Get Paid

Credits hit your account. We take our cut only from what we recover. If we find nothing, you owe nothing. Period.

What We Recover

Every dollar your SaaS vendors
hoped you'd forget about.

Most Common

SLA Credit Recovery

Downtime, latency violations, missed response times — if your SaaS or cloud vendor broke their SLA, they owe you credits. Most companies never claim them.

Highest Value

Billing Error Detection

Overcharges, duplicate invoices, services billed after cancellation, incorrect tier pricing. 7-12% of cloud invoices contain errors.

Quick Win

Zombie Subscription Cleanup

Unused licenses, forgotten trials, orphaned services still billing monthly. Up to 15% of SaaS lines are completely unused.

Long-Term

Contract Renewal Leverage

We document every breach and issue. At renewal, this becomes powerful negotiation data. Clients see 10-20% reductions.

Zero risk.
Zero upfront.
We eat what we kill.

We don't charge retainers. We don't bill hourly. We take a percentage of the credits and savings we recover for you — typically 20-30%. If we recover nothing, you pay nothing. Our incentives are 100% aligned with yours.

No contracts or commitments
No software to install
No disruption to your ops
Results within 30 days
FAQ

Common questions about
SLA credit recovery.

Everything you need to know about recovering SLA credits, filing SLA claims, and eliminating wasted SaaS spend.

What is an SLA credit and how do I claim it?+
An SLA credit is a financial credit or refund that a SaaS or cloud vendor owes you when they fail to meet their Service Level Agreement guarantees — such as uptime, latency, or response time commitments. Most SLA credits must be actively claimed within 30 days of the incident. ReclaimSLA handles the entire SLA claim process for you, from identifying breaches to filing claims and following up with vendors like AWS, Azure, and Google Cloud.
Which cloud and SaaS vendors do you recover SLA credits from?+
We recover SLA credits from all major cloud and SaaS vendors including AWS, Microsoft Azure, Google Cloud Platform (GCP), Salesforce, Slack, Zoom, Datadog, Snowflake, and many others. Any vendor with an SLA that includes credit provisions is eligible for SLA credit recovery.
How much does SLA credit recovery cost?+
Zero upfront cost. We operate on a contingency basis, taking 20-30% of the SLA credits we successfully recover. If we recover nothing, you pay nothing. There are no contracts, no retainers, and no software to install.
What types of SLA issues can be recovered?+
We recover credits for four main categories: SLA Credit Recovery (downtime, latency violations, missed response times), Billing Error Detection (overcharges, duplicate invoices, post-cancellation billing), Zombie Subscription Cleanup (unused licenses, orphaned services), and Contract Renewal Leverage (using documented SLA breaches to negotiate 10-20% reductions).
How long does the SLA credit recovery process take?+
After you submit your details, we analyze your vendor relationships and deliver a full SLA recovery report within 48 hours. The complete recovery process, including filing SLA claims and receiving credits, typically produces results within 30 days.
What percentage of companies have unclaimed SLA credits?+
87% of enterprises had unclaimed SLA credits last year. With critical cloud incidents increasing 69% from 2024 to 2025 and the average cost of cloud downtime reaching $8,600 per minute, the amount of unclaimed SLA credits continues to grow. Most SLA credits expire within 30 days if not claimed.
What is the difference between an SLA breach and an SLA violation?+
An SLA breach and SLA violation refer to the same thing — when a vendor fails to meet the performance guarantees in their Service Level Agreement. This can include failing to meet uptime guarantees (e.g., 99.9% availability), exceeding latency thresholds, or not responding within guaranteed support response times. Both entitle you to SLA credits that ReclaimSLA can recover.
Do I need to install software or change my operations?+
No. ReclaimSLA requires no software installation, no operational changes, and no disruption to your existing workflows. You simply share your vendor contracts, invoices, and SLA documentation, and we handle the entire SLA claim process from there.
Get Started

Start your free
recovery assessment.

Upload your contracts, invoices, vendor agreements — anything you have. The more detail you share, the more we can recover. We'll analyze everything and reach out with a full report of what you're owed.

What to expect
→ Upload contracts, invoices & vendor details
→ We analyze everything within 48 hours
→ Full recovery report delivered to you
→ No obligation to proceed

If you have a direct contact at your vendor, we can move faster. Add as many as you have in the details below.

📎
Drag & drop files here, or browse
PDF, DOC, CSV, screenshots — anything helps
I agree to the Terms of Service and authorize Reclaim to review my accounts.

No credit card. No calls. We review everything and reach out to you.